For moving, transport and clearance
<h3>1. Scope and contracting party</h3><p>These terms apply to agreed moving, transport, clearance and related services between A.M.Transport, owner Alicia Catri, Münsterplatz 17, 73525 Schwäbisch Gmünd, and its customers.</p> <h3>2. Enquiry, quote and contract</h3><p>An enquiry through the website, phone or email is generally not yet a contract. A contract is formed when a specific quote or order confirmation is accepted accordingly or work begins on the basis of a clear agreement. The confirmed scope, date and price are decisive.</p> <h3>3. Scope of service</h3><p>Only expressly agreed services are owed. Packing, assembly/disassembly, special protection, parking arrangements, cleaning, disposal or other extras are included only if expressly agreed.</p> <h3>4. Customer duties</h3><p>The customer must provide correct and complete information, including addresses, floors, lifts, carrying distances, access, parking and the type and volume of goods. Heavy, bulky, fragile, dangerous or valuable items must be disclosed in advance.</p> <h3>5. Clearance jobs</h3><p>Before a clearance, the customer must clearly specify what may be removed and what must remain. Personal documents, valuables, keys and excluded items must be secured or clearly marked. Hazardous or specially regulated waste may require a separate agreement.</p> <h3>6. Prices and changes</h3><p>The agreed price is based on the information known when the quote is prepared. If the scope changes or material circumstances differ from the customer's information, additional work may be charged only following an appropriate agreement. Statutory rights remain unaffected.</p> <h3>7. Payment</h3><p>Due date and payment method follow the quote or order confirmation. Where online payment is offered, technical processing may be provided by Stripe or Stripe Connect.</p> <h3>8. Dates and delays</h3><p>Agreed dates should be kept. Delays caused by inaccessible premises, missing cooperation, official measures, major traffic disruption or other uncontrollable circumstances are handled under applicable law.</p> <h3>9. Liability for moving contracts</h3><p>Where the German Commercial Code provisions on moving contracts (§§ 451 et seq. HGB) apply, liability is governed by those rules. Under § 451e HGB, the statutory liability limit for loss or damage is generally EUR 620 per cubic metre of loading space required for the contract, subject to statutory exceptions.</p> <h3>10. Other liability</h3><p>Outside mandatory transport law, liability follows applicable law. Mandatory claims, especially for injury to life, body or health and for intent or gross negligence, are not limited by these terms.</p> <h3>11. Cancellation and consumer rights</h3><p>Cancellation is governed by the specific agreement and applicable law. Where consumers have a statutory right of withdrawal for an off-premises or distance contract, the required information will be provided. Statutory exceptions remain unaffected.</p> <h3>12. Damage notices</h3><p>Visible damage should be documented and reported as soon as possible. Mandatory statutory notification and limitation rules remain applicable.</p> <h3>13. Final provisions</h3><p>German law applies subject to mandatory consumer protection rules. Statutory venues apply to consumers. The German version is authoritative.</p>